Posted by Joe Franscella, 11-24-09 – There’s nothing like an award to rally the troops, build morale and validate the value of your organization’s services. At my day job, Trainer Communications, we value awards our clients win as well as those we earn. They not only instill a sense of organizational pride, they also validate [...]

Posted by Joe Franscella, 11-17-09 – Anyone who’s ever brought a client in front of Mike Rothman for a briefing knows two things: 1.) Prepare the client to tell the truth; 2.) Prepare the client to hear the truth. Although a lot of times clients don’t realize it at first, the toughest briefings — which [...]

Posted by Joe Franscella – 11-3-09 – Nobody loves to get angry at Microsoft Windows more than I. At least a few time a day, I am annoyed over bells and whistles that pop up unannounced and uninvited, ticked over apps that just decide to stop responding or swearing while trying to find emails I [...]